Days Inn

Wildwood I-75 · Operations

One board for the whole property

Every room, every guest request, every person on shift — on the front desk screen and in housekeeping's pocket.

Five minutes · one real situation · no decision today

Where the money goes today

Nobody can see the property at once

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The information exists. It is just in four people's heads, a radio, and a printed sheet.

The change

Same team, same rooms, one shared picture

Today

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With Guest Hub

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Live · three minutes

Room 114. Guest arrives at four. Room is not ready.

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Ninety seconds from the front desk noticing to housekeeping knowing. Today that is a radio call and a guess.

Housekeeping

Three taps a room, on their own phones

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No new hardware. No email or password to type. Sign on is a name tap and a four-digit PIN.

Do this next

114 Arriving 4 PM

Vacant dirty · 1 King · linens flagged. Two doors from where you are.

Mark clean

If you say go

Two weeks, one wing at a time

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What I'm asking

Thirty days on one wing, with paper still running alongside

Nothing to sign, no hardware to buy, and the property goes back to its current process the same afternoon if it is not helping.

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Leave-behind: business case · housekeeping manual · manager manual