Guest Hub Pilot — Rollout Plan
Wildwood I-75 · four weeks
Pilot Rollout Plan
Four weeks from paper to Guest Hub at Days Inn® by Wyndham Wildwood I-75, with the checks that have to pass before each week begins and the point at which paper is retired.
The principle
Nothing is switched off until its replacement has run a full week alongside it. The paper board stays on the desk through week three. If a week's exit checks do not pass, that week repeats — the schedule moves, the sequence does not.
Before week one
Two hours on property, done in one visit with the desk and housekeeping leads present.
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Tasks
Exit checks — all must pass to start the next week
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Who owns what
| Role | Owns | Time needed |
|---|---|---|
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What could go wrong
| Risk | What we do about it |
|---|---|
| {{ r.risk }} | {{ r.fix }} |
Stopping the pilot
The pilot stops immediately, at any point, if any of the following happens. Reverting means going back to the paper sheet — the room list and every request stay in the system and can be printed.
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End of week four — the review
One hour with the owner, the manager and both shift leads. On the table: the first full week of numbers, what the staff say, what broke, and a straight recommendation — extend to the other properties, keep running here, or stop.
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